We accept that often there is a good reason for your not being able to complete your travel arrangements; however, when we confirm your booking, the unit is held for you and not resold.
Accommodation in Franz Josef is limited and prior booking is important. Therefore, a minimum of 48 hours’ notice is required for cancellation.
A cancellation penalty of one night’s accommodation applies if the reservation is cancelled within 48 hours of arrival or in the case of non-arrival.
You may cancel your booking in the following ways:
Phone: 0800 437 269 (free calling within New Zealand) or +64 3 752 0001
Check-In Time: 14:00
Check-Out Time: 10:00
Reception Hours: 8am – 8pm