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Cancellation Policy

We accept that often there is a good reason for your not being able to complete your travel arrangements; however, when we confirm your booking, the unit is held for you and not resold.

Accommodation in Franz Josef is limited and prior booking is important. Therefore, a minimum of 48 hours’ notice is required for cancellation.

A cancellation penalty of one night’s accommodation applies if the reservation is cancelled within 48 hours of arrival or in the case of non-arrival. 


You may cancel your booking in the following ways:


Phone: 0800 437 269 (free calling within New Zealand) or +64 3 752 0001


Check-In Time: 14:00

Check-Out Time: 10:00

Reception Hours: 8am – 8pm